Zimnat launches automated licensing machine

HARARE - Zimnat yesterday launched an Automated Licensing Machine through its motor insurance sub brand GeneInsure.

This was after the insurance group launched GeneInsure last month, which “targets all motor insurance consumers regardless of their income level”, in a bid to appeal to the mass market.

The licensing machine, which is in the form of an automated teller machine (ATM), issues out insurance certificates, the Zimbabwe National Roads Administration (Zinara) licenses as well as ZBC TV and Radio licenses.

Zimnat’s chief executive Mustafa Sachak said the innovation has come at a time when emerging trends in the insurance industry call for such.

“Things like mobile-micro insurance, while welcome for the good of the masses, have played into the courts of Mobile Network Operators and Technology companies.

“These institutions have the infrastructure and the databases, this gives them a competitive edge over traditional insurance companies.

This has nudged us towards innovation like the Automated Licensing Machine,” Sachak said on the sidelines of the launch event.

“The machines will bring convenience because they are never in a bad mood, or on a coffee break. So Zimbabwean will be able to get their insurance and licenses even on holidays or in the middle of the night,” he added.

The machine, which the company says is integrated to the national database for registered vehicles, also features biometric technology that allows fingerprint detection.

Sachak said the company would continue to look for ways to make business simpler for the masses.

A fortnight ago, Zimnat launched a customer service chatbot, an automated chat that responds to customer queries and provides answers to frequently asked questions.

“This is another example of the ways in which we as Zimnat are trying to make life better and more convenient for our customers,” Angela Mpala, Zimnat’s group marketing executive said of the innovation.

“In this day and age there are so many new technologies that enable an organisation to improve its efficiency and customer service. A customer service chatbot is just one of them,” she said.

The insurance company also recently established a self-service online portal that enables customers and potential customers to obtain quotations for short-term insurance policies and sign up for them as well as make claims.

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